Helpdesk is a ticket management system that uses AI to classify, respond to, and route support tickets. Incoming support emails become tickets automatically; AI sorts each one into General, Technical or Refund, and sends a first reply from a knowledge base before an agent even looks at it.

Agents can ask AI for a suggested reply or a summary of the conversation, filter and sort tickets, track tickets per day on a dashboard, and assign work, with separate Admin and Agent roles.